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❓ Before You Contact Us
Check if your question is already answered in our frequently asked questions
🔧 How do I resolve technical issues?
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Try refreshing your browser, clearing your cache, and ensuring you have a stable internet connection. Check if your documents are in supported formats (PDF, DOC, DOCX, TXT). If issues persist, contact our support team with details about your browser and the specific error.
💰 How does the coin system work?
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Each question costs 1-3 coins depending on document length (≤20 pages = 1 coin, 21-50 pages = 2 coins, 51+ pages = 3 coins). Quizzes and summaries cost more based on complexity. You can purchase coin packages or start with our free trial for new users.
🤖 Why isn't the AI understanding my questions?
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Make sure your questions are specific and related to the content in your uploaded document. The AI performs best with clear, direct questions. Avoid very broad or vague questions, and ensure your document contains relevant information to answer what you're asking.
📄 What file formats are supported?
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We support PDF, DOC, DOCX, and TXT files up to 150MB each. You can also upload images (PNG, JPG) for question extraction. Scanned PDFs are not supported. Please convert them using this tool.
🔒 Is my data secure and private?
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Yes! Your documents and data are encrypted and stored securely. We never share your information with third parties. Your uploaded documents are only used to provide you with AI-powered answers and are protected by enterprise-grade security measures.
🕒 Support Hours
📧 Email Support
Monday - Friday: 9 AM - 6 PM EST
Weekend: 10 AM - 4 PM EST
⚡ Priority Support
Available for Student Pack & Power User subscribers