Popular Help Topics
🚀
Getting Started
Learn how to upload documents and ask your first question
💰
Coin System
Understand how our coin-based pricing works
⚡
Features Guide
Explore quizzes, summaries, and camera features
🔧
Troubleshooting
Fix common issues and get back to studying
🚀
Getting Started with AskMyNote
1. Create Your Account
Sign up with your email address to get started. New users receive 5 free coins to try out all features.
- Click "Sign Up" on the homepage
- Enter your name, email, and password
- Verify your email (check spam folder)
- Start with 5 free coins!
2. Upload Your Documents
Upload your study materials in various formats. We support PDF, Word, text files, and images.
- Drag & drop files or click "Choose File"
- Support for PDF, DOC, DOCX, TXT, PNG, JPG
- Maximum file size: 150MB
- Upload multiple files for comprehensive search
3. Ask Questions
Type your questions in natural language or use the camera to capture handwritten questions.
- Ask questions in plain English
- Use the camera for handwritten questions
- Ask multiple questions at once
- Get instant, accurate answers
4. Explore Features
Generate quizzes, create summaries, and manage your study materials efficiently.
- Generate custom quizzes
- Create document summaries
- Track your learning progress
- Access your question history
💰
Understanding the Coin System
How Coins Work
AskMyNote uses a simple coin-based system where you pay only for what you use. Coins are spent when you ask questions, generate quizzes, or create summaries.
💡 Tip: The cost depends on your document size. Larger documents require more processing power, so they cost more coins.
❓ Questions
- ≤ 20 pages: 1 coin
- 21-50 pages: 2 coins
- 51+ pages: 3 coins
📝 Quizzes
- Base cost: 2x question cost
- +1 coin per 10 questions
- Example: 10 questions on 30 pages = 5 coins
📋 Summaries
- Brief: 1.5x question cost
- Medium: 2x question cost
- Detailed: 3x question cost
💳 Coin Packages
Starter Pack
$4.99
60 coins • $0.08 per coin
Student Pack ⭐
$9.99
150 coins • $0.067 per coin
Power User
$24.99
500 coins • $0.05 per coin
⚡
Features Guide
💬 AI-Powered Q&A
Ask questions about your documents in natural language and get instant, accurate answers.
✨ Features:
- Natural language questions
- Multiple questions at once
- Context-aware answers
- Source references
📝 Tips:
- Be specific in your questions
- Use numbered lists for multiple questions
- Include context when needed
- Check your question history
📝 Quiz Generator
Transform your study materials into interactive quizzes with customizable settings.
⚙️ Settings:
- 5-20 questions per quiz
- Multiple choice, True/False, Short answer
- Easy, Medium, Hard difficulty
- Instant scoring with explanations
🎯 Best Practices:
- Start with medium difficulty
- Use mixed question types
- Review explanations carefully
- Retake quizzes to improve
📋 Smart Summarizer
Generate comprehensive summaries with customizable length and focus areas.
📏 Length Options:
- Brief (1-2 paragraphs)
- Medium (3-4 paragraphs)
- Detailed (5+ paragraphs)
🎯 Focus Areas:
- General overview
- Key points only
- Definitions & terms
- Examples & cases
📸 Camera Integration
Capture handwritten questions or textbook pages and get instant answers.
📱 How to Use:
- Click "Start Camera" or "Upload Image"
- Point camera at your questions
- Capture clear, well-lit photos
- AI extracts and answers questions
📷 Photo Tips:
- Ensure good lighting
- Keep text straight and clear
- Avoid shadows and glare
- Use high contrast (dark text on light background)
🔧
Troubleshooting & FAQ
📄 My document won't upload. What should I do?
+
Check these common issues:
- File size: Maximum 150MB per file
- Format: We support PDF, DOC, DOCX, TXT, PNG, JPG
- Internet: Ensure stable internet connection
- Browser: Try refreshing the page or using a different browser
Still having trouble? Contact our support team at info@askmynote.com
💰 I'm out of coins. How do I get more?
+
Purchase more coins easily:
- Click the "Buy Coins" button in the app header
- Choose from our coin packages (Starter, Student, or Power User)
- Complete payment through our secure Paystack integration
- Coins are added instantly to your account
Remember: Larger documents cost more coins, so consider breaking large files into smaller sections if needed.
🤖 The AI gave me an incorrect answer. What can I do?
+
While our AI achieves 95%+ accuracy, here's what to do:
- Rephrase: Try asking the question differently
- Be specific: Add more context to your question
- Check source: Verify the information exists in your document
- Report: Email us at info@askmynote.com with the question and expected answer
Note: The AI can only answer based on content in your uploaded documents.
📸 The camera feature isn't working on my device.
+
Camera troubleshooting steps:
- Permissions: Allow camera access when prompted
- HTTPS: Camera requires secure connection (HTTPS)
- Browser: Chrome, Firefox, Safari, Edge are supported
- Alternative: Use "Upload Image" to select photos from your gallery
Mobile tip: Mobile browsers may have limited camera support. Try the desktop version for full functionality.
📊 How do I access my question history and dashboard?
+
Access your data through the dashboard:
- Click the "📊 Dashboard" button in the app header
- View your recent documents and their question counts
- Check your usage statistics and activity tracking
- Manage your account settings
Features: Click on any document to continue asking questions or generate new quizzes and summaries.
🔒 Is my data secure and private?
+
Your privacy and security are our top priorities:
- Encryption: All data is protected with enterprise-grade encryption
- Private: Your documents are never shared with third parties
- Local Storage: Data is stored securely in your browser and our encrypted servers
- No Training: Your documents are not used to train AI models
Read our full Privacy Policy for detailed information.
Still Need Help?
Our support team is here to help you succeed with AskMyNote
Average response time: 2-4 hours during business hours
💡 Pro Tips for Better Results
📝 Question Writing Tips
- Be specific and clear in your questions
- Include context when asking about complex topics
- Use keywords from your document
- Ask one main question per prompt for best results
📄 Document Optimization
- Use clear, well-formatted documents
- Scanned PDFs are not supported. Use this tool to convert them
- Break very large documents into chapters
- Use descriptive filenames for organization
🎯 Study Strategies
- Start with summaries to get an overview
- Use quizzes to test your understanding
- Ask follow-up questions for deeper learning
- Review your question history before exams